Contact Us

Frequently Asked Questions

Please read our FAQ before sending us a message.

Yes, no problem at all. At the checkout, just select ‘different address’ for the delivery and insert the recipients address.

If the order hasn’t been processed we may be able to change the delivery address. Please email with your name, order number and the amendment you wish to make.

However please note if the order has been fulfilled we will not be able to make any changes to the delivery address.

Unfortunately not, we have carefully selected range a of our best-selling gifts. However if you saw something at our shops and wish to purchase it please email and we will try to help.

Unfortunately we cannot offer this service, but please email your enquiry to

Unfortunately we can’t refund online purchases in the zoo.

Send us an email

For any queries about our products or delivery please get in touch with our team on.


Address: Online Shop Team, Paignton Zoo, Totnes Road, Paignton, Devon. TQ4 7EU.