Contact Us

Frequently Asked Questions

Please read our FAQ before sending us a message.

Can I order as a gift?

Yes, no problem at all. At the checkout, just select ‘different address’ for the delivery and insert the recipients address.

Can I change the delivery address once my order has been placed?

If the order hasn’t been processed we may be able to change the delivery address. Please email shop@wildplanettrust.org.uk with your name, order number and the amendment you wish to make.

However please note if the order has been fulfilled we will not be able to make any changes to the delivery address.

Are all products from the zoo gift shops available online?

Unfortunately not, we have carefully selected range a of our best-selling gifts. However if you saw something at our shops and wish to purchase it please email shop@wildplanettrust.org.uk and we will try to help.

Can I order over the phone?

Unfortunately we cannot offer this service, but please email your enquiry to shop@wildplanettrust.org.uk.

Can I return my item to the zoo for a refund?

Unfortunately we can’t refund online purchases in the zoo.

Send us an email

For any queries about our products or delivery please get in touch with our team on.

Email: shop@wildplanettrust.og.uk

Address: Online Shop Team, Paignton Zoo, Totnes Road, Paignton, Devon. TQ4 7EU.