Privacy Policy

The privacy and security of your personal information is very important to us. This privacy policy explains how and why we use your personal information so you can be confident about giving it to us.

We’ll never sell your personal data and will only share it with organisations we work with when it is necessary, and the privacy and security of your data is assured.

WHO ARE ‘WE’?

South West Zoo Enterprises Ltd is an education, is part of South West Environmental Parks Ltd. Our registered charity number is 300923.
In this policy whenever you see ‘we’, ‘us’, ‘our’, it refers to South West Zoo Enterprises Ltd and South West Environmental Parks Ltd. Our ICO registration number is ZA093301.

WHAT THIS PRIVACY POLICY COVERS

We are committed to protecting your privacy in accordance to our obligations under data protection legislation – the Data Protection Act 2018. This privacy policy explains what information we will collect about you and how we will use it.

We promise to respect your personal information and keep it safe. We aim to be clear when we collect your information and not do anything you wouldn’t reasonably expect.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We collect your personal data whenever you complete a form, either on-line or on paper, or if you telephone us. For example, when you buy a product. We need to ask for this information in order for us to process your purchase.
Information collected automatically through our website or apps

Google Analytics

When you visit www.shop.wildplanettrust.org.uk or use the shop app, we use Google Analytics to help us to understand how visitors are using our sites; this allows us to improve your online experience. We do not make any attempt to find out the identities of those visiting our website. Please click here more information about Google’s privacy policy.

Cookies

We use cookies to ensure you get the best your online experience with us. You can read more about how we use cookies here.

WHAT PERSONAL INFORMATION DO WE COLLECT AND HOW DO WE USE IT?

The type of personal information we collect about you will depend on the purpose for collecting the information. It may include your name, address, telephone number, email address. We will only collect the information we need. Personal information you provide to us will be used for the purpose outlined at the time of collection and in accordance with any preferences you expressed.

Third parties

We will never sell your personal information, and we will never share your data with third parties for marketing purposes unless you have given us your consent. There may be times however, when we do need to share your details for data processing; for example, a mailing house to fulfil a postal mailing to you.

Retention

We will only hold your personal information for as long as necessary for the purpose for which it was obtained.

KEEPING YOUR INFORMATION SECURE

We will always ensure that your personal information is secure and that we have the necessary controls in place, and conduct regular audits, in order to protect it.

Debit and credit card details

We make every effort to maintain customer confidentiality when securing an online payment. This includes ensuring the security of your credit card details and other personal information. We don’t store your card details on any of our systems. All of your personal information is encrypted as it travels over the internet. When you make a purchase, you enter a secure internet site (indicated by the letters https:// in the address bar and/or a padlock displayed in your web browser). When you make a payment, you enter your card details directly into our payment provider’s secure web page. To protect you against credit card fraud, you will be asked to enter the unique security code printed on the back of your payment card.

Third parties

We sometimes use other companies to collect or process your personal information on our behalf. We ensure that any third parties are contractually bound to ensure the security of your information.

If requested, we may need to provide the police, regulatory bodies or legal advisors with your information. We will never share your information will any other third parties unless you have given us your permission to do so.

YOUR RIGHT TO ACCESS OUR DATA

You have the right to ask us for a copy of the personal information we hold about you. You also have the right to request for any personal information we hold about you to be erased where there is no compelling reason for us to continue to process this data. If you wish to request this information please write to us at Data Protection, Paignton Zoo, Totnes Road, Paignton TQ4 7EU or email dataprotection@swepl.org.uk.

You will be asked to provide the following details: the personal information you wish to access, where it is likely to be held, and the date range of the information you wish to access. We will also be asked to provide two forms of identification. Once we have received this information and your identification we will respond within one month. This timeframe may be extended by up to two months if your request is particularly complex.

QUERIES OR CONCERNS

If you have any queries or concerns about data protection at Paignton Zoo, please contact us. If you are not happy with the response you receive, you may wish to contact the Information Commissioner’s Office at www.ico.org.uk.

Updated May 2021.